Dispatch of most items is within 3 working days,
unless otherwise stated. Royal Mail First and
Second Class post is used so please allow up to 7
days for your order to process through the postal
system. For overseas orders this time should be
extended to up to 21 days.
We are unable to dispatch to the following
Democratic Republic of Congo
Federal Republic of Yugoslavia and Serbia
International Criminal Tribunal for The
Ivory Coast (Côte dIvoire)
Republic of Guinea
hope that you are happy with your purchase,
however if your order does not meet your
expectations please refer to the following
If you are not completely satisfied with your
purchase, simply return the item to us in its
original condition within 14 days of receipt.
Returned items should be unused and must be
returned in original packaging with any enclosed
documentation. We will issue a full refund on
receipt, excluding the original delivery charge.
Alternatively, if preferred, we will exchange the
Goods will only be accepted for return if they
are despatched within 14 days of delivery, unless
we have notified you otherwise.
The item is your responsibility until it reaches
us. Therefore for your own protection we
recommend that you send the item using a delivery
service that insures you for the value of the
The cost of returning the item to us is your
Delivery charges are only refundable where goods
are faulty and a refund is made.
normal circumstances, entry tickets will not be
sent out for our events unless otherwise stated.
This helps us to keep costs and ticket prices as
low as possible.
attending an event, your name will be added to
our guest list and you simply just need to turn
up and confirm your details to gain entry. You
may like to include copies of your email receipts
although these are not necessary.
our events are private, you are not able to turn
up on the day to gain entry. Payment must always
be made in advance as this helps us plan the day
of the venue will only be sent out to confirmed
guests and this is normally done around a month
before the event is due to take place.
refer to our Event Terms and Conditions for
further information on our cancellation/refund